WHAT TO EXPECT AFTER YOU ENROLL
Benefit / Plan | Communication (Email/Letter) | Note (Action Needed / Special) |
|---|---|---|
ARAG (Legal) | Email upon enrollment & effective date; mailed if no email on file | No action needed |
Experian (ID Theft Protection) | Email on benefit effective date | No action needed |
Fetch (Pet) | Immediate email + onboarding series | No action needed |
Guardian (Life & Disability) | None | Must register at Guardian Anytime |
Kaiser (Medical) | Letter + ID card by mail within 2 weeks | Register at kp.org, Choose PCP |
MetLife (Dental) | None | Register on MyBenefits; printable ID card available |
Navia (FSA/HSA) | Email post-enrollment; slight delay for HSA possible | Register at NaviaBenefits.com with employer code provided in email |
UHC (Medical) | Mailed letter + ID card in 1–2 weeks | No action needed |
VSP (Vision) | Letter only after registering at vsp.com | Must register to receive welcome letter; printable ID card available |
WHAT TO EXPECT AFTER YOU ENROLL IN BENEFITS
ARAG (Legal Insurance)
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You will receive a digital welcome email within 1–2 business days of your enrollment file being loaded, and again on your benefit effective date.
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The email includes a short welcome video, your member ID, and a link to the ARAG member portal.
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If no email is on file, a hard copy welcome kit will be mailed.
Experian
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You will receive a welcome email from Experian on your benefit effective date, which is the 1st of the month following your enrollment
Fetch (Pet Insurance)
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You will receive a welcome email immediately after enrolling, with policy details and information about coverage and waiting periods.
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Fetch also sends a series of onboarding emails during your first month.
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Letters are only mailed if emails cannot be delivered.
Guardian
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Guardian does not send welcome emails or letters.
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You can view your benefit details and access your account at Guardian Anytime.
Kaiser
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You will receive a welcome letter by mail within 1–10 days of enrollment. The letter will include instructions for choosing your Primary Care Physician and creating your online account at kp.org.
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You should receive your ID card and full welcome packet by mail within 2 weeks of your benefit effective date. If not, call Kaiser Member Services at 1-800-464-4000.
MetLife (Dental)
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MetLife does not send a welcome email or packet.
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You can register on MyBenefits to view your coverage and print a dental ID card if desired. ID cards are not required for dental services.
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The MetLife mobile app also provides access to ID cards.
Navia (FSA/HSA)
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You will receive an emailed Welcome Letter the day after your enrollment is processed. It includes instructions for portal registration and your employer code.
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For HSA accounts, there may be a short delay due to banking verification, but communication is usually sent within a few days
UnitedHealthcare (UHC)
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You will receive a welcome letter along with your ID card.
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ID cards are typically generated within 3–5 business days after enrollment and mailed within 5–7 business days after that.
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Processing times may vary slightly based on when your enrollment file is submitted.
VSP (Vision Insurance)
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VSP does not send a welcome email upon enrollment.
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You will receive a welcome letter only after you register for an account at VSP.com.
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ID cards are not required but are available for download after registration.
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The MetLife mobile app also provides access to ID cards.